Shipping policy

Here you’ll find everything you need to know about Moonell shipping, delivery times and available destinations.

Shipping Destinations

We currently ship to Latvia, Estonia, Lithuania, selected European countries, the United Kingdom, the United States, Canada and Australia.

Available destinations are displayed at checkout.

Order Processing

Orders are prepared for dispatch within 1–5 business days after payment confirmation, unless a different production or preparation time is indicated on the relevant product page.

Orders are generally processed and dispatched on business days.

If we experience a high volume of orders or another significant delay occurs, we will notify you by email.

Delivery Time

Estimated delivery times after dispatch are:

Latvia: 1–2 business days
Estonia and Lithuania: 1–2 business days
Selected European countries: 3–5 business days
United Kingdom: 3–5 business days
United States, Canada and Australia: 5–8 business days

Delivery times are estimates and may vary depending on the destination, carrier and circumstances beyond our reasonable control.

If we are unable to meet the estimated delivery period, we will inform you as soon as possible. Where a longer delivery period is required, a new delivery timeframe will be agreed with you.

Shipping Methods

Available delivery methods depend on the destination and may include courier delivery and parcel shops through delivery partners such as DPD, Omniva, Latvijas Pasts and Venipak.

The delivery methods available for your destination will be displayed at checkout.

Shipping Costs & Free Shipping

Shipping costs are calculated at checkout based on your destination and selected delivery method.

We currently offer free shipping on qualifying orders:

Orders of €250 or more:
Latvia, Lithuania, Estonia and selected European countries.

Orders of €350 or more:
United Kingdom, United States, Canada and Australia.

For orders below these thresholds, the applicable shipping fee is displayed at checkout before the order is confirmed.

For deliveries outside the European Union, import duties, taxes, customs clearance charges or other fees may apply depending on the destination. Where such charges are not collected at checkout, they are the responsibility of the customer.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where tracking is available.

Incorrect or Incomplete Address

Please ensure that your shipping information is complete and accurate before placing your order.

If an incorrect or incomplete address provided by the customer results in a failed delivery, return to sender or additional delivery costs, the customer may be responsible for the reasonable costs of redelivery where permitted by applicable law.

Delayed or Lost Shipments

If your order is significantly delayed or appears to be lost in transit, please contact us at info@moonell.eu.

We will investigate the shipment directly with the delivery provider and take the appropriate steps to resolve the issue.

Where a shipment is confirmed as lost, we will provide an appropriate remedy in accordance with applicable consumer law.

Damaged Shipments

If your order arrives damaged, please contact us as soon as possible at info@moonell.eu and include your order number and photographs of the damaged package and product.

We will assess the issue and arrange an appropriate solution in accordance with applicable consumer rights. The trader remains responsible for damage to goods during shipping until the consumer receives them.