Shipping policy
SIA Meduskalni (Registration No. 43603052372), Ģedules iela 6, Iecava, LV-3913, Latvia.
1. Shipping Destinations
We currently ship to European Union countries.
2. Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, shipments may be delayed. We will notify you via email in case of significant delays.
3. Delivery Time
Estimated delivery time: 2–7 business days depending on your location.
In exceptional cases, delivery may take up to 45 calendar days, and you will be informed accordingly.
4. Shipping Methods
We use trusted delivery partners such as:
- Omniva
- DPD
- Courier delivery services
Available shipping options will be displayed at checkout.
5. Shipping Costs
Shipping costs are calculated at checkout based on your location and selected delivery method.
Any additional customs duties or taxes (if applicable) must be covered by the customer.
6. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
7. Incorrect Address
Please ensure that all shipping details are correct before placing your order.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
8. Delayed or Lost Shipments
If your order is delayed or lost, please contact us at info@moonell.eu.
We will work with the shipping provider to resolve the issue as quickly as possible.
9. Damaged Packages
If your order arrives damaged, please contact us immediately at info@moonell.eu and include photos of the damaged package and product.
Contact Information
Email: info@moonell.eu
Address: Ģedules iela 6, Iecava, LV-3913, Latvia